Section 12
Relevant Experience & References
Client testimonials and relevant project case studies.
The question we hear most often from clients evaluating us: "Have you actually done this before?" For VOLY Next Gen, the honest answer is yes — more directly than any other firm responding to this RFP. geniant ran backgroundchecks.com as a full-stack technology partner for over five years: strategy, design, engineering, and operations of a consumer-facing background screening platform. We know this domain from the inside. Below are selected engagements that demonstrate capabilities directly relevant to VOLY Next Gen.
backgroundchecks.com — 5+ Year Full-Stack Platform Partnership
geniant served as the full-stack technology partner for backgroundchecks.com for over five years — owning strategy, experience design, engineering, and platform operations end-to-end. This is not a consulting engagement where we advised from the outside; we built and ran the platform.
The work included: consumer-facing background check ordering and status workflows, FCRA-compliant adverse action processing, identity verification integrations, high-availability infrastructure for time-sensitive screening requests, and a multi-tier data architecture handling sensitive PII at volume. We maintained platform reliability across peak demand periods and continuously evolved the product based on user behavior data.
Relevance to VOLY: This engagement is the most direct analog to what VOLY Next Gen requires. We understand background screening APIs, FCRA compliance workflows, FERPA-adjacent data governance, and the engineering discipline required to handle sensitive personal data reliably at scale. veriFYI and JDP integrations are not theoretical for geniant — they are extensions of work we have already done.
The work included: consumer-facing background check ordering and status workflows, FCRA-compliant adverse action processing, identity verification integrations, high-availability infrastructure for time-sensitive screening requests, and a multi-tier data architecture handling sensitive PII at volume. We maintained platform reliability across peak demand periods and continuously evolved the product based on user behavior data.
Relevance to VOLY: This engagement is the most direct analog to what VOLY Next Gen requires. We understand background screening APIs, FCRA compliance workflows, FERPA-adjacent data governance, and the engineering discipline required to handle sensitive personal data reliably at scale. veriFYI and JDP integrations are not theoretical for geniant — they are extensions of work we have already done.
Southwest Airlines — OpsSuite Ground Operations Platform
Over a 10+ year partnership, we led the product strategy, design, and development of OpsSuite for Southwest Airlines — a web-based operations platform that replaced decades-old tools (logbooks, radios, whiteboards) with a real-time system handling gate management, turn management, tarmac delay management, and recovery coordination across Southwest's entire operation.
The results were measurable: on-time performance on weather-disrupted days ran 10–15% higher than before, and during three major snowstorms in winter 2016, Southwest achieved over 70% on-time performance — outperforming Delta and American on the same days.
Relevance to VOLY: Legacy system replacement at scale, deep operational complexity, multi-stakeholder adoption, and quantified outcomes — the same challenges VolunteerNow faces with VOLY Next Gen.
The results were measurable: on-time performance on weather-disrupted days ran 10–15% higher than before, and during three major snowstorms in winter 2016, Southwest achieved over 70% on-time performance — outperforming Delta and American on the same days.
Relevance to VOLY: Legacy system replacement at scale, deep operational complexity, multi-stakeholder adoption, and quantified outcomes — the same challenges VolunteerNow faces with VOLY Next Gen.
Charles Schwab — 16-Year Digital Partnership
geniant has served as a strategic digital partner to Charles Schwab for over 16 years, contributing to the design and development of customer-facing digital experiences across web and mobile platforms. This long-term relationship demonstrates our ability to build deep institutional knowledge, adapt to evolving technology landscapes, and deliver sustained value over time.
Relevance to VOLY: Long-term platform stewardship, complex multi-stakeholder UX, enterprise-scale systems.
Relevance to VOLY: Long-term platform stewardship, complex multi-stakeholder UX, enterprise-scale systems.
AJ Gallagher — AI Pilot & Platform Modernization
In a 17-week engagement, geniant delivered three AI-powered capabilities for this global insurance brokerage, achieving 70–85% efficiency improvements in targeted workflows. The project included stakeholder workshops with 15+ team members, rapid prototyping, and production deployment.
Relevance to VOLY: Rapid delivery, measurable outcomes, complex workflow automation, multi-stakeholder engagement.
Relevance to VOLY: Rapid delivery, measurable outcomes, complex workflow automation, multi-stakeholder engagement.
Vizibli — Legacy Platform Modernization & Performance Optimization
geniant took over a legacy codebase from an existing maintenance team and led a full modernization effort — improving scalability, performance, and developer velocity across the platform. The engagement spanned the full lifecycle: architectural assessment, UX redesign, team onboarding with structured knowledge transfer, new DevOps infrastructure, dependency modernization, vulnerability remediation, performance monitoring instrumentation, and bottleneck elimination.
Delivery followed a SCRUM-based methodology including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives. Release planning targeted deployments several sprints in advance, ensuring predictable delivery cadence throughout the engagement.
Relevance to VOLY: Legacy system takeover, end-to-end modernization, performance optimization at scale, and disciplined agile delivery — directly applicable to the VOLY Next Gen platform rebuild.
Delivery followed a SCRUM-based methodology including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives. Release planning targeted deployments several sprints in advance, ensuring predictable delivery cadence throughout the engagement.
Relevance to VOLY: Legacy system takeover, end-to-end modernization, performance optimization at scale, and disciplined agile delivery — directly applicable to the VOLY Next Gen platform rebuild.
Federal Reserve — Digital Experience
geniant has delivered digital experience work for the Federal Reserve, demonstrating our ability to operate in highly regulated, security-sensitive environments with rigorous compliance requirements.
Relevance to VOLY: Security-sensitive data handling, compliance rigor, institutional stakeholder management.
Relevance to VOLY: Security-sensitive data handling, compliance rigor, institutional stakeholder management.
References Available
Specific reference contacts will be provided upon request to protect client confidentiality. We welcome the opportunity to connect VolunteerNow directly with our clients to discuss our work.